QUALIFICATIONS:

• Ability to provide outstanding customer service experience to all patients and visitors.
• A customer service-oriented background.
• Ability to communicate effectively both verbally and in writing in English.
• Effective interpersonal skills.
• Ability to address patient concerns and challenges with compassion and resilience
• Ability to handle sensitive patient information with confidentiality and discretion
• Ability to use applicable computer equipment and software.
• Excellent organizational skills, the ability to multitask, and prioritize workflow
• Previous experience working in a dental or medical office setting is preferred
• Proficiency in using Google Suite and other office software
• Experience: 1 year of front desk experience
  Job Types: Full-time, Part-time
  Pay: $18.00-$20.00 per hour

Benefits:

• Company events
• On-site parking
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Victoria, BC V8Z 5G5: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative: 1 year (preferred)

Work Location: In person
Expected start date: 2025-08-0

THE ROLE

The Patient Experience Coordinator helps to create a seamless experience for patients and maintain efficient clinic workflows. They are responsible for coordinating check-in at the reception area and addressing any questions or concerns patients may have during the check-in process. They address patient questions in person, by email and over the phone and provide phone support for the team.
If you are excited about supporting patients on their health journeys, and share our values, we would love to hear from you.

RESPONSIBILITIES:

• Welcoming patients, verify their information and collect payments upon check-in.
• Coordinate patient flow in the clinic between reception, and examination rooms ensuring a comfortable visit
• Educate patients and their caregivers on what to expect from the appointment and how to prepare for their visit
• Assist patients with hands-on diagnostics such as taking blood pressure readings, application of ECG or Holter monitor, conducting body composition analysis as needed.
• Cleaning the waiting room between clients, distributing masks and hand sanitizer..
• Manage client requests and answer client questions on an ongoing basis via phone and email.
• Maintaining office supplies and incoming and outgoing deliveries
• Miscellaneous office duties as required.