FULL-TIME | NIAGARA FALLS, ON

Be part of a growing team where your organizational talent and people skills make a difference every day.
Westridge HR Professionals is hiring on behalf of a well-established dental clinic in Niagara Falls, known for its modern approach to tooth replacement and commitment to patient-first care. As the practice continues to expand, they’re seeking a Front Desk Coordinator to be the vital link between patients and practitioners — someone who brings energy, accuracy, and empathy to every interaction.
This is more than a reception role — it’s a chance to help shape the patient experience from first contact to final follow-up, all while working with a respectful, close-knit team that values your input.

WHAT YOU BRING: PRECISION AND PEOPLE SKILLS

We’re looking for a strong communicator and multitasker who brings experience and a patient-first mindset.

• At least 1 year of dental reception experience (required)
• Familiarity with the Canadian Dental Care Plan (CDCP) and insurance claims
• Comfortable with dental software for scheduling and billing
• Experience using QuickBooks or similar tools (asset)
• Professional demeanor with excellent organizational and communication skills
• Calm under pressure, with a proactive and supportive attitude
• A genuine interest in working as part of a collaborative and respectful team

WHAT YOU’LL DO: BE THE PULSE OF THE PRACTICE

Your ability to stay organized, calm, and professional will help keep daily operations smooth and patients feeling well cared for. You’ll:

• Welcome patients with warmth and professionalism; confirm details and keep records up to date
• Coordinate appointments to maximize clinical efficiency and minimize wait times
• Handle phone and email inquiries with clarity and courtesy
• Submit insurance claims and pre-determinations (including CDCP and AccertaWorks), and verify coverage details
• Process payments, issue receipts, and maintain accurate financial records
• Assist with basic bookkeeping tasks using QuickBooks or similar software
• Liaise with denturists and dental technicians to ensure seamless patient care
• Pitch in to reset operatories between patients as needed, supporting clinical flow
• Maintain the front office space to reflect the high standard of care delivered by the clinic
• Follow all privacy and policy protocols while helping foster a respectful team culture

This role offers more than stability — it offers purpose and professional growth in a supportive setting.

• Competitive pay: $25.00–$27.00/hour, based on experience
• Consistent schedule: Monday–Thursday (9am–5pm), Friday (9am–2pm)
• A meaningful role in a growing clinic with a strong community reputation
• A respectful, team-based work culture focused on shared success and quality car