Experience in a client service position, with a demonstrated talent for providing personalized, compassionate service and care.
Excellent interpersonal, written, and oral communication skills.
Proven ability to effectively prioritize workflow and tasks with strong attention to detail.
Demonstrated skills in active listening, intuitive thinking, and problem-solving.
Experience using an electronic medical record (EMR) system, a customer relationship management (CRM) tool, and/or Microsoft 365 is considered an asset.
Experience in a luxury hospitality or healthcare environment is an asset.
Responsibilities
Provide an inviting, high-end hospitality experience by delivering memorable interactions and exceptional service to clients and guests upon arrival at the Centre.
Serve as a liaison between client enrollment and ongoing care, educating clients about our programs and services.
Anticipate client needs to ensure a seamless experience, maintaining timely appointments and keeping clients informed throughout their visit.
Respond to a variety of client requests by accurately assessing their needs and adding personalized touches to achieve maximum satisfaction.
Deliver highly tailored communication through onboarding and check-in calls, educating clients and gathering feedback from their experiences.
Ensure the clinic’s reception and waiting areas are clean and organized, distributing masks and encouraging hand sanitation.
Share insights and feedback to continually enhance service delivery, improve the client experience, and support team efficiency.
Perform miscellaneous office duties as needed to support daily operations.
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