Front Desk Coordinator - Riverside at Groupe Aghadoe

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Desk Operations, Scheduling, Payment Collection, Data Entry, Communication, Organization, Technology Navigation, Attention To Detail, Interpersonal Skills, Problem-Solving, Time Management, Adaptability, Rapport Building, Initiative, Professionalism

Industry

Wellness and Fitness Services

Description

Description Be the First Smile. Be the Energy. Be the Difference. At Marketplace Physical Therapy, our Front Desk Coordinators are more than receptionists — they are the heartbeat of the clinic. You are the first impression, the steady presence in a fast-paced environment, and the person who keeps everything flowing efficiently. We are a technology-forward clinic that leverages modern systems and AI-driven innovations to support our team. Our tools help streamline communication, scheduling, and workflow so you can focus on what matters most: creating an exceptional patient experience. If you love connecting with people, thrive in organized systems, and enjoy being part of a growth-focused team, this role was built for you. What You’ll Do As our Patient Care Coordinator, you will provide professional, high-quality customer service while maintaining efficient front desk operations. You will also play a key role in encouraging patients to complete their prescribed plan of care — helping them stay consistent and achieve their goals. Daily Responsibilities Include: Greet all patients professionally and enthusiastically Maintain a clean and organized workstation Check in patients and mark no-shows promptly according to clinic grace periods Schedule all patient appointments in accordance with clinic scheduling guidelines Confirm next-day evaluations Work all no-shows daily Maintain full schedules by filling all available appointment times Collect co-pays (credit card, debit card, cash, check) Enter payments into WebPT, PayJunction, and QuickBooks Monitor the waiting room to ensure no patients are overlooked Answer all incoming calls while maintaining consistent call volume Complete all incoming voicemails within 24 hours Document clear and comprehensive notes in patient charts Manage the lost patient log, payment log, waitlist, and website appointment requests Perform additional duties as assigned Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Who You Are You’re organized. You’re proactive. You’re warm, but efficient. You can juggle multiple priorities while maintaining professionalism and positivity. You enjoy working with structured systems and are comfortable learning new technology — including AI-supported communication tools that help optimize scheduling and patient engagement. Physical Requirements This position involves sedentary work, including: Sitting most of the time with occasional walking or standing Exerting up to 10 pounds of force occasionally Kneeling, crouching, reaching, and lifting as needed Frequent typing and use of hands/fingers (fingering, grasping) Clear communication through talking and hearing Repetitive wrist, hand, and finger movements Why Join Marketplace Physical Therapy? Fast-growing, team-oriented clinic Technology-driven workflows with AI innovations that support efficiency Supportive leadership focused on growth and development Opportunity to grow within the organization A chance to directly impact patients’ recovery journeys If you're ready to work in a clinic that blends heart, structure, and smart systems — we’d love to meet you. Apply today and become the reason our patients feel cared for from the moment they walk through the door. Requirements Skills & Qualifications High School Diploma required Comfortable navigating multiple software systems and learning new technology Strong attention to detail Professional and welcoming communication (in-person and phone) Enthusiastic and service-oriented mindset Excellent interpersonal and communication skills Ability to empathize and build rapport with patients Troubleshooting skills with minimal assistance Ability to adapt to changing patient needs Effective problem-solving, decision-making, and time management skills Ability to prioritize tasks efficiently Initiative, attentiveness, and willingness to go above and beyond for patients

Responsibilities

The coordinator will provide professional, high-quality customer service while ensuring efficient front desk operations, including greeting patients, managing scheduling, and handling payments. A key role involves encouraging patient consistency with their prescribed plan of care to help them achieve their recovery goals.