Front Desk Coordinator at Therapeutic Health Services

Kent, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

25.99

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Etiquette, Data Entry, Scheduling, Record Maintenance, Organization, Confidentiality, Clerical Support, Office Equipment Proficiency

Industry

Mental Health Care

Description

Description Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines: Fighting the region’s opioid epidemic. Providing behavioral health support for those experiencing homelessness. Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care. Specialists in serving the needs of the BIPOC and LGBTQIA communities. A family of caring and compassionate providers dedicated to serving the most vulnerable in our community. Job Summary: We are hiring a Front Desk Coordinator to join our Seattle team. As a Front Desk Coordinator, you'll be the first point of contact for individuals seeking assistance at our branch. You'll play a crucial role in providing services and information while ensuring inquiries are directed to the appropriate department or individual. Alongside these duties, you'll handle various clerical and data entry tasks to keep operations running smoothly. The pay for this position is $22.00 to $25.99 an hour and schedule is Monday through Friday 7:00AM to 3:30PM Essential Functions: Handle all incoming phone calls for the branch, addressing inquiries, directing calls, taking messages, and referring callers to community agencies. Input client information into the computer system. Duplicate and prepare packets as needed. Maintain accurate and current schedules for counseling, medical appointments, and intake appointments, scheduling appointments via computer. Keep procedures related to this role up-to-date. Provide a warm and helpful demeanor to patients and guests both over the phone and in person. Maintain a positive and helpful attitude when interacting with coworkers, whether over the phone or in person. Ensure that the lobby maintains a safe, calm, and professional environment. Occasionally responsible for scanning and attaching documents. Attend all required staff meetings and unit meetings. Complete Relias trainings, as required. Undertake other support duties and committee involvements as assigned by the Support Manager and Site Supervisor. Requirements High School Diploma or Equivalent. Two years of prior experience, including similar duties; experience in a medical setting is preferred. Must be able to qualify for an agency affiliate certification. Strong customer service skills, including proficiency in phone etiquette. Familiarity with office products, equipment, and procedures. Experience with computers, including data entry and record maintenance. Ability to adhere to confidentiality requirements. Excellent organizational skills. Benefits: We offer the following to all Full-Time & Part-Time staff. Employer paid medical/dental/vision insurance packages. Employer paid life insurance. 12 accrued vacation days for year one, up to 20 days in subsequent years. 12 days sick leave accrual per year. Mental Health Day. 1 Personal Day. 12 Paid Holidays. Flexible Spending Plan. 403(b) Retirement plan. Employee Assistance Program. Training Allowance/License Reimbursement. We are also a Second Chance Employer.

Responsibilities

Serve as the first point of contact for clients, managing incoming calls and directing inquiries to the appropriate departments. Handle clerical tasks including data entry, appointment scheduling, and maintaining a professional lobby environment.