POSITION SUMMARY:

Terra Nova Salon & Day Spa is seeking a Front Desk Customer Service Associate for daytime shifts. This role is key to creating a warm, professional first impression for our clients while ensuring the smooth operation of our front desk. This position is available for immediate hire.

REQUIRED QUALIFICATIONS:

• Previous experience in a related role is an asset.
• Strong computer literacy.
• Excellent verbal, written, organizational, and interpersonal skills.
• Highly customer-service oriented with a friendly, professional demeanor.
• Well-groomed, punctual, reliable, and able to work independently.
• Team-oriented with a cooperative attitude.
• Willingness and ability to learn new skills and procedures.
  Terra Nova Salon & Day Spa is a busy, dynamic, and high-end salon known for exceptional service and a welcoming atmosphere. If you’re passionate about delivering outstanding customer experiences, apply today by visiting us in person, calling the salon, or sending your resume by email.
  Job Type: Part-time
  Pay: From $17.20 per hour

Experience:

• Retail Associates & Cashiers: 1 year (preferred)
• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso

• Greet clients in person and by phone in a friendly and professional manner.
• Schedule and manage appointments efficiently to maximize the schedules of Stylists and Estheticians.
• Promote salon services, packages, and current promotions to clients.
• Communicate appointment details and last-minute changes with service providers.
• Maintain accurate and up-to-date client records in the salon’s database.
• Assist customers with product questions and promote gift cards and special offers.
• Maintain and restock the retail sales area, ensuring it is clean and inviting.