Front Desk/Customer Service Officer

at  FMF Glass Hardware

Job Title: Front Desk/Customer Service Officer
Duty Station: FMF Glass Hardware, 7205 Tranmere Drive Unit 9 Mississauga Ontario L5S 1N4
Job Timing: 8:00 am to 5:00 pm
Reports to: Top Management

POSITION SUMMARY:

The Front Desk Officer will act as the primary point of contact for customers and visitors. This position is responsible for overseeing the Front Desk area, managing orders received via phone calls and emails, providing exceptional customer service, handling incoming phone inquiries, and performing a range of administrative duties to ensure the smooth and efficient operation of the office.

Key Responsibilities:

• Handling customer orders via phone, email, or in-person.
• Greeting and assisting visitors in a professional manner.
• Addressing and resolving customer issues promptly and efficiently.
• Providing product information and answering inquiries.
• Responding to inventory inquiries and providing detailed product information
• Coordinating with warehouse and shipping teams to ensure timely order fulfillment and accurate delivery.
• Ensuring high levels of customer satisfaction through effective communication and problem resolution

SKILLS AND ABILITIES

• Customer Service Skills: Empathy, active listening, and patience.
• Communication Skills: Clear verbal and written communication.
• Problem-Solving Ability: Handling complaints or unexpected issues calmly.
• Multitasking: Managing multiple tasks simultaneously without compromising accuracy.
• Proficiency in English is required; bilingual or multilingual candidates are highly preferred.
• Strong communication skills with the ability to analyze guest needs effectively.
• Experience in sales or upselling techniques is advantageous.
• Technical Proficiency: Familiarity with order management software, CRM tools, or phone systems and product knowledge.
• Canadian Experience: Minimum of 1–3 years in customer service within Canada.
• Product knowledge in the field of Glass Hardware Industry.

QUALIFICATIONS:

• Bachelor’s degree or equivalent (additional certification preferred).
• Previous front desk or receptionist experience is an asset.
• Excellent communication, interpersonal, and organizational skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Professional appearance and demeanor.
• Familiarity with office software (e.g., MS Office Suite) and phone systems.
  Job Type: Most importantly, our team members are committed to long-term collaboration and growth within the organization.
  Timing: This position requires work From 8:00am to 5:00pm - Monday to Friday
  Salary: Competitive pay rate is going to be offered
  Job Type: Full-time
  Pay: $18.00-$25.00 per hour
  Expected hours: 40 per week

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Bachelor’s Degree (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 3 years (required)

Work Location: In perso

• Handling customer orders via phone, email, or in-person.
• Greeting and assisting visitors in a professional manner.
• Addressing and resolving customer issues promptly and efficiently.
• Providing product information and answering inquiries.
• Responding to inventory inquiries and providing detailed product information
• Coordinating with warehouse and shipping teams to ensure timely order fulfillment and accurate delivery.
• Ensuring high levels of customer satisfaction through effective communication and problem resolutio