Front Desk Customer Service Representative / Sales at Drybar Shops

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

15.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Check-in/Check-out, Scheduling, POS Systems, Payment Handling, Client Management, Team Support, Product Sales, Merchandising, Inventory Management, Communication, Problem-Solving, Multi-tasking, Professional Demeanor

Industry

Retail

Description

Overview Sales Associate / Customer Service RepresentativeDrybar – Nashville, TN At Drybar Nashville, we specialize in one thing and do it better than anyone else: blowouts. Our philosophy is simple—No cuts. No color. Just blowouts. We're looking for friendly, enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced, team-oriented environment. As a Bartender at Drybar Capitol View, you're the face of the client experience—from check-in to check-out. You ensure smooth shop flow, follow Bartender Non-Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere. Seeking the following shifts Starting Mid-April: Mondays 6:45am-2pm and Thursdays 1pm-8pm Why You’ll Love Working at Drybar Franklin: Competitive pay – Earn $15+ per hour based on performance Lucrative commissions – 10% on product sales Paid time off – Vacation and sick time Free Blowouts Sunday- Thursday Bonus incentives - $5–$10 for each membership sold Employee discounts on all retail products Flexible scheduling Growth opportunities – Clear career path and ongoing professional development Fun, positive work culture Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility. Key Responsibilities Client Experience & Front Desk Operations Greet and check in/out clients using Booker Manage client profiles and troubleshoot scheduling or POS issues Handle payments, tips, and commissions with integrity Answer phones and voicemails promptly Review client notes to ensure personalized service Shop Flow & Team Support Pair clients with stylists and manage break schedules when needed Support shop management in maintaining smooth daily operations Serve complimentary beverages and engage clients to create a bar-like vibe Maintain clear communication with team and leadership Sales & Product Knowledge Recommend and sell products, tools, and memberships Restock and maintain retail displays Support merchandising and inventory tasks Cleanliness & Standards Maintain shop cleanliness and complete assigned side work Follow all opening, closing, and shift duties Training & Culture Help onboard and train new Bartenders Contribute to a positive, team-first culture Attend mandatory meetings and uphold Drybar’s 10 Core Values What We’re Looking For: 1+ years of customer service experience in a fast-paced environment(e.g., retail, front desk, hospitality, or salon/spa) Experience with point-of-sale (POS) systems preferred High school diploma or equivalent Ability to multi-task, problem-solve, and maintain composure under pressure Must be able to stand/walk for 6–8 hours per shift A strong track record of delivering exceptional customer experiences Technically savvy and comfortable with front desk operations Professional, friendly, and team-oriented demeanor Legal Disclaimer ©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.

Responsibilities

The representative will manage the client experience from check-in to check-out, ensuring smooth shop flow, supporting daily operations, and delivering exceptional service. Key duties include handling payments, answering phones, pairing clients with stylists, and maintaining a professional atmosphere.