YOUR EDUCATION AND CERTIFICATIONS

• High School Diploma

ABOUT THE ROLE

ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full-time Front Desk Support Specialists candidates to join our team in support of the US Air Force in Hanscom Air Force Base. This position will serve as the primary point of contact at the Military & Family Readiness Center front desk, providing reception, scheduling, and customer service support while entering and maintaining data in web-based systems like AFFIRST and DoD TAP. Responsibilities also include generating reports, managing communication, and ensuring a welcoming and organized front desk environment. Successful candidates will possess a minimum of 1 year customer service experience and experience with Microsoft software.

WHAT YOU WILL DO

In this role, you’ll be the welcoming face and helpful voice of the Military & Family Readiness Center. You’ll greet visitors, answer phone calls, and make sure each person gets connected to the right team member or program. You’ll also help schedule clients for classes and workshops, making sure they have the information they need and even sending them reminders before their sessions.
Beyond the front desk, you’ll keep things running smoothly behind the scenes. This includes entering and managing data in systems like AFFIRST and the DoD TAP platform. You’ll ensure that workshop attendance is tracked, monthly usage reports are created, and that everything is documented clearly and accurately.
You’ll also take ownership of the front desk space itself—keeping things tidy, arranging materials and resources, and reporting any maintenance issues. Throughout the day, you’ll be looking for opportunities to raise awareness of the Center’s services, all while maintaining a friendly, professional tone. In short, you’ll be an essential part of both the customer experience and the behind-the-scenes operations that make the M&FRC run.