Front Desk - Fitness Center Part Time at Arch Amenities Group

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

22.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Cash handling, Communication skills, Facility maintenance, Inventory management, Computer proficiency, Organization, Problem solving, Teamwork, Time management

Industry

Wellness and Fitness Services

Description

$21-$22 per hour plus retail commission Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Associate. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility restock & cleanliness. Responsibilities: * Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. * Adheres to policies of the facility and Arch Amenities Group. * Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies and or products, when applicable. * Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. * Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Greets each and every guest with a smile and direct eye contact. * Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. * Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it’s necessary to leave the area. * Keeps area clear of clutter and personal effects. * Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book. * Informs facility manager of any member, guest, or facility issues. * Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. * Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable. * Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events. * Cleans exercise equipment & mirrors * Restock Towels * Additional duties as assigned. * Hours: Monday-Friday shifts available, 10-28 hours per week Qualifications: * High School diploma but college degree preferred. * Customer service experience * Previous experience handling money * Excellent communication, customer service skills, and work ethic * Efficient, well organized, and able to handle a variety of duties simultaneously * Professional manner, discretion, and appearance * Excellent verbal and written skills * Energetic, enthusiastic and motivational * Strong team player * Proficient in appropriate computer skills and office equipment * Ability to lift 25 lbs. * Availability to work nights, weekends and holidays * Availability to stand for long periods of time * This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk * The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Perks: * Free Fitness Center Membership * Free Group Exercise Classes: Yoga, HIIT etc * Product Discounts * Parking Onsite Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Responsibilities

The Front Desk Associate is responsible for greeting guests, managing facility inquiries, and ensuring a high standard of member experience. They also handle financial transactions, maintain facility cleanliness, and assist with equipment and inventory management.