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Front Desk at Flathead Lake Lodge
Bigfork, Montana, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Reservations, Communication, Team Coordination, Hospitality, Problem Solving, Customer Support, Multi-tasking, Attention to Detail, Selfless Leadership, Physical Stamina, Positive Attitude, Professionalism, Knowledge of Local Area, Service Orientation, Risk Management

Industry

Description
Description Do you want to play a key role in providing an authentic western experience for our guests? Our Front desk position helps with reservations, guest information, questions, and more! Accountable for, but not limited to: - Embracing and representing the FLL Core Values in all situations; We are Fun We are Willing to do whatever is needed We have the Durability to consistently meet expectations We are Effective at driving results We are Genuine We’re here to serve others with Selfless leadership - Coordinating all guest activities with Asst. General Manager - Work with all departments to coordinate the best guest experience possible - Helping manage guests’ offsite activities including; fly fishing, laser tag, sporting clays, massage, etc. - Acknowledge on all aspects of the guest experience, ranch history, Bigfork and surrounding area - Providing only first-class service and hospitality in helping all guests - Managing incoming phone calls and inquiries in accordance with the Asst. General Manager - Guest check-ins, welcome packets, arrival and departure coordination with Asst. General Manager - Maintain a positive and professional approach with coworkers and customers - Collect all pertinent guest information and acknowledgement of risk forms from guests - Willingness to help in other departments or wherever needed on the Ranch - Must be capable of being on your feet for up to 8 hours a day, as well as lifting and carrying up to 50 lbs. - This position reports to the Assistant General Manager
Responsibilities
The Front Desk position is responsible for providing first-class service to guests, managing reservations, and coordinating guest activities. This role requires collaboration with the Assistant General Manager and other departments to ensure an exceptional guest experience.