Front Desk- Four Points by Sheraton Greensboro Airport, Greensborom, NC at MAINE COURSE HOSPITALITY GROUP

Greensboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem-solving, Organizational abilities, Conflict resolution, Cash handling, Reservation management, Interpersonal skills, Sales, Hotel operations

Industry

Hospitality

Description

Description Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay. We offer competitive wages and excellent full-time benefits, including: Health, Dental, and Vision Insurance Life Insurance 401(k) Paid Time Off (PTO) Company Discounts KEY RESPONSIBILITIES: Greet and welcome guests with excellent customer service Manage front desk operations including check-in, check-out, and reservation management Process guest payments accurately; handle cash, credit cards, and daily balancing Answer all incoming calls professionally and follow company sales and service standards Assist guests with room selection, room upgrades, and brand program enrollment Handle room and rate changes while following hotel policies and guest needs Review VIP arrivals, special requests, and ensure accurate guest notes Coordinate with Housekeeping on room status and readiness Provide guests with information about hotel amenities, services, and local attractions Maintain clean, organized, and safe work areas at all times Communicate effectively with management and all hotel departments Represent MCHG positively and professionally while interacting with guests and the community Follow all company policies, procedures, and safety standards QUALIFICATIONS: Strong customer service skills with a focus on guest satisfaction Excellent communication, problem-solving, and organizational abilities. Ability to thrive in a fast-paced environment with shifting priorities. Commitment to delivering exceptional guest service and maintaining operational excellence. Strong interpersonal skills in person, written, and over the phone Excellent problem solving and conflict resolution skills Ability to stand and walk for extended periods of time Schedule flexibility – ability to fill in shifts 24 hours a day Availability Weekends, Nights and Holidays Knowledge and experience in a busy airport hotel with all segments of business including airline crew business MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Requirements Prior Hotel Experience Preferred · Weekends are a must as these are the busiest days at the hotel and days off will regularly be on weekdays · This role will require consistent 2pm-12am shift coverage, providing Manager on Duty support during evening/night hours

Responsibilities

The Front Office Associate is responsible for managing front desk operations, including guest check-ins, check-outs, and reservation handling. They must provide exceptional customer service, process payments, and coordinate with other hotel departments to ensure a smooth guest experience.