Front Desk - Guest Service Agent (FT & PT) - Luxury Beach Hotel at Pelican Grand Beach Resort

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Check-in/Check-out Tasks, Reservation Management, Credit Card Verification, Guest Registration, Room Assignment, Customer Complaint Resolution, Liaison with Housekeeping, Group Reservation Confirmation, VIP Services, Upselling, Record Maintenance, Charge Posting, Interpersonal Skills, Sales Skills, Data Analysis, English Communication

Industry

Hospitality

Description

Description Ready to work and have fun on Fort Lauderdale Beach? We are excited that you are considering joining Pelican Grand Beach Resort! Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! The Pelican Grand Beach Resort in Ft. Lauderdale Beach is looking for a Front Desk - Guest Service Agent. We are a very diverse team with a ton of personality! Come play with us! SUMMARY At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences. The Front Desk Guest Service Agent will: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Post all charges without delay and update the folio At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We also offer AWESOME benefits such as: 401K (and 401K matching) Paid time off Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability HUGE employee discounts Multiple parking options One free meal during your shift Many recognition programs Incentive programs Referral programs Growth opportunities Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Requirements The individual must possess the following knowledge, skills, and abilities. Must also be able to explain and demonstrate that he or she can perform these essential functions of the job. 1-3 years experience as a Front Desk Agent at a hotel &/or similar role a MUST. Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc. Must have excellent interpersonal and sales-related skills. Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer. Must be able to speak, read, write and understand English. Requires good communication skills, both verbal and written. Must possess computational ability. Must be able to pass a background check. Must be legally eligible to work in the United States. Physical Requirements Must be able to stand up 6-10 hours a day

Responsibilities

The Front Desk Guest Service Agent is responsible for managing all check-in and check-out procedures, handling online and phone reservations, and registering guests while verifying necessary payment information. They must also welcome guests, assign rooms, provide hotel information, and professionally respond to client complaints.