Front Desk/Guest Service Agent at Hampton Inn & Suites

Providence, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

17.5

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Hospitality, Problem Solving, Transaction Handling, Payment Policies Administration, Security System Maintenance, Emergency Procedures Knowledge, Phone System Operation

Industry

Hospitality

Description

Description We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent. This is a full time position for 3pm-11pm shift. Weekends & Holidays are required. Responsibilities: Handle requests and transactions of hotel guests. Serve as the main point of contact for all guest requests and needs. Exhibit courteous hospitality at all times to guests and associates. Be proactive in offering additional services and informing guests of hotel facilities and local attractions. Administer hotel guest payment policies. Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management. Post all charges to guest account. Maintain hotel key security system. Oversee safe deposit boxes for guests. Verify credit cards and balance bank at the end of the shift. Run and verify availability report at the beginning of the shift. Update report as needed. Review communications log at the beginning of the shift. Know and follow the hotel’s emergency procedures in the event of an actual emergency. Notify appropriate supervisor immediately of any problem with rooms. Check in and check out should be as expeditious as possible. Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail. Prompt distribution and notification to guests of mail. The benefits package offered to eligible associates includes: Medical, Dental, and Vision Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school graduate or equivalent. Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions Interpersonal skills — verbal and written communication with the ability to interact with a variety of personalities Guest service skills — lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel Must speak, read, write, and understand English. Bilingual skills a plus Previous hotel-related experience desired. Availability on weekends and holidays

Responsibilities

The primary function is to assist hotel guests by attending to their needs with the highest level of service, primarily handling guest check-in and check-out processes in a professional manner. Responsibilities also include managing guest transactions, administering payment policies, maintaining security systems, and ensuring clear communication across all hotel departments.