Front Desk Guest Service Agent On-Call at San Diego Mission Bay Resort

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

25.0

Posted On

02 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Night Audit, Verbal Communication, Written Communication, Computer Skills, Attention To Detail, Problem Solving, Conflict Resolution, Empathy, Patience

Industry

Hospitality

Description

Description San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful renovated pool, a kids pool, astonishing Bay views, fire pits and so much more. We are excited to welcome a new Front Desk Agent to our Mission Bay Family. The JOB: As a Front Desk Guest Service Agent you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime! We are seeking a reliable, professional, and customer-focused Front Desk Guest Service Agent with the flexibility to work all shifts, including overnight shifts as a Night Auditor. The ideal candidate will play a key role in ensuring a positive guest experience, handling day-to-day front desk operations, and performing nightly audits with accuracy and efficiency. YOU: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Front Desk Agent requires skills such as patience, empathy and a desire to take care of others. The OFFER: In return, you are rewarded with a competitive compensation package, incentive opportunities, free lunch, free parking, On-Demand Pay (your Pay before Payday) and travel discounts at partner Noble House Hotels around the country!! The rate of pay for the Front Desk Agent is $25.00 per hour. This is an On-Call position. Our CULTURE: People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. The Mission Bay Resort Hotel is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul. At Mission Bay Resort, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team! Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Requirements Refined verbal and written communication skills Strong computer skills Strong attention to detail Positive attitude Experience taking care of guests in a fast-paced environment Flexible schedule availability (Days, Swings,Overnights, weekends and holidays) Resolve Guest complaints promptly and effectively Previous front desk experience is plus Hotel experience is plus Ability to stand for long periods

Responsibilities

Manage day-to-day front desk operations and interact with international guests to ensure a positive stay. Perform nightly audits with accuracy and efficiency while showcasing hotel amenities.