Front Desk - Hotel at Genesis Global Group

Lambertville, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Computer Literacy, Communication Skills, Multitasking, Organizational Skills, Detail Oriented, Reservation Management, Payment Processing, Upselling, Conflict Resolution

Industry

Hospitality

Description

The Lambertville Station Inn, a member of Genesis Hospitality, is seeking for experienced and team-oriented candidates for the full-time Front Desk Agent position. Candidate must be willing to work weekdays, weekends and/or holidays. Essential Functions: Greets guests, check guests in and out of their rooms. Ensures that every guest has an enjoyable experience at the hotel. Answer guest inquires including recommending activities and restaurants. Maintain safety of guest’s luggage when houseman is not available. Manage online and phone reservations. Manage updated records of bookings and payments. Obtain guests contact details and stay dates. Process all payments and verify credit card data. Provide information about hotel, available rooms, rates, amenities, and payment options. Responds to guests complaints in a professional and timely manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services when appropriate. Job Qualifications: Must possess computer literacy. Must possess a professional, polished image through in-person and phone interaction. Excellent communication skills, both written and verbal. Well developed and multi-tasking, organizational skills, and detailed oriented. Ability to work in fast-paced environment and work well under pressure. Ability to handle sensitive information and keep strictly confidential. Candidate must be dependable and reliable. Physical Demands: Physical, Mental and workplace Environment Conditions The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear The employee is frequently required to stand and walk Specific vision abilities required by this job include: close vision, distance vision, color vision & focus Working Conditions: Workplace Environment Conditions Normal Office Environment The noise level in this office is usually mild to moderate Education and Experience: High school diploma and or equivalent Bilingual in Spanish a plus, however, not required We Offer: Competitive Salary Flexible schedule Comprehensive training Medical Insurance 401(k) Plan Paid Sick time (NJ) Great Discount Program And more!!! Visit us at http://www.genesisbiotechgroup.com Genesis Hospitality is an equal opportunity employer.

Responsibilities

Manage guest check-ins, check-outs, and reservations while ensuring a high-quality guest experience. Coordinate with housekeeping and handle payments, inquiries, and complaints professionally.