ADDITIONAL INFORMATION

Job Number25015310
Job CategoryManagement Development Programs/Interns
LocationThe Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Front Desk Intern.

Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Trainee will be able to:

• Build a strong knowledge of Hotel structure and service standards
• Supply guests with directions and information regarding the property and the surroundings
• Rooming guest providing information about hotel facilities and ensuring guests are satisfied
• Process guest check-ins by confirming reservation details in collaboration with the Tutor
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Liaising with Housekeeping and Maintenance to check rooms status and report any issue
• Liaising with other departments (F&B, Sales and Reservations)
• Complying with the daily check list of the front office team
• Follow Standard Operating Procedures and the brand guideline

The purpose of the Internship is to give the Trainee an overview of the Company and Hotel organization and understand the role of the different departments

Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Trainee will be able to:

• Build a strong knowledge of Hotel structure and service standards
• Supply guests with directions and information regarding the property and the surroundings
• Rooming guest providing information about hotel facilities and ensuring guests are satisfied
• Process guest check-ins by confirming reservation details in collaboration with the Tutor
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Liaising with Housekeeping and Maintenance to check rooms status and report any issue
• Liaising with other departments (F&B, Sales and Reservations)
• Complying with the daily check list of the front office team
• Follow Standard Operating Procedures and the brand guidelines