Front Desk Intern at The Townsend Hotel

Birmingham, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Training, Housekeeping Training, Forbes Standards, Rooms Management System, Guest Complaints Handling, Scheduling Management, Revenue Management, Room Inspections, Daily Pre-shift Meetings, Management Shadowing, Operational Duties Understanding, Special Project Completion, Team Collaboration, Training Participation, Position Details Learning, Building Housekeeping Boards

Industry

Hospitality

Description

Description Primary Focus: Front Office Training Hotel and departmental orientations Train on Forbes standards (Front Office Specific) Train on various Front Office roles Skills focused on: Learning the position details of the front office roles (i.e. Front Desk Agent, Bellperson, Concierge, Assist. FOM, Director of Rooms) Learning the rooms management system (Opera) Understanding all front office components Participate in daily pre-shift meetings Attend hotel trainings, if applicable Primary Focus: Housekeeping Training Participate in daily pre-shift meetings Train on Forbes standards (Housekeeping Specific) Train on various Housekeeping roles Skills focused on: Learning the position details of the Housekeeping department (i.e. Room Attendant, Laundry, PAC, Houseperson, Turndown, Supervisor/Inspector, Director of Housekeeping) Understanding daily operational duties of Supervisor & Director of Housekeeping Primary Focus – Execution of Departmental Roles & Management Shadow Both AM/PM Shifts – work department roles as schedule needs Shadow Front Office/Housekeeping Management (i.e. Andrew, Kelvin, Lynette, Ardis, Housekeeping & Front Desk Supervisors) Front Office Skills focused on: Scheduling (management vs. hourly) Management skills Open folio requisition Back end of Opera Room blocks Handling guest complaints Revenue Management Housekeeping Skills focus on: Building Housekeeping Boards Handling guest complaints Execute the inspection of guest rooms Shadow coaching opportunities for room inspections Participate in daily pre-shift meetings Attend 9:00 AM management stand up with assigned manager Complete special project as assigned The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. This policy applies to all terms and conditions of employment. If you are interested in applying for employment with The Townsend Hotel and need assistance to apply for a posted position, please send an email to careers@townsendhotel.com or you may call us at 248-647-8640. Requirements Must be able to lift, push and pull up to 50 pounds.

Responsibilities

The Front Desk Intern will undergo training in both Front Office and Housekeeping departments, focusing on various roles and Forbes standards. The intern will participate in daily meetings, shadow management, and complete assigned projects.