Front Desk Lead at Hope The Mission

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Microsoft Office, Donor Relations, Office Management, Communication Skills, Problem Solving, Team Collaboration, Scheduling, Data Entry, Multi-tasking, Staff Supervision

Industry

Non-profit Organizations

Description

Hope Mission Statement The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary HTM’s headquarters is where donors, partners, and visitors first connect with the organization. The Front Desk Lead is often the first person they meet, and they help create a welcoming and professional experience. This role reports to the Director of Development and manages the front desk. Responsibilities include greeting visitors, answering calls and emails, coordinating donation pickups, preparing receipts and mailings, and supporting donor outreach. The Front Desk Lead also helps with tours, handles mail and deliveries, supports leadership with administrative tasks, and helps oversee front desk staff and volunteers. This role helps shape how people see HTM by making sure every interaction is friendly, organized, and professional. Responsibilities Front Desk & Guest Experience * Greet visitors in a warm and professional manner and notify staff of arrivals * Answer and direct phone calls and emails promptly and politely * Help create a welcoming and organized front office environment Donations & Donor Support * Coordinate donation pickups with the Lead Driver * Prepare and send donor receipts and support large donor mailings * Conduct donor thank-you calls to help maintain relationships * Assist with donor tours and partner visits when needed Administrative Support * Support the Director of Development and other departments with daily tasks * Draft emails and follow up on calls or messages as assigned * Submit executive receipts and invoices for processing Mail & Office Operations * Receive, sort, and route mail and deliveries based on audit requirements * Order and track office and breakroom supplies to maintain stock * Keep office, executive spaces, and common areas clean and organized Creative & Engagement Support * Assist with creating and displaying signage, artwork, and materials for donor engagement Supervision & Team Support * Help oversee the secondary receptionist and administrative volunteers Additional Responsibilities * Complete other administrative tasks and special projects as assigned Required Skills & Core Competencies * Ability to proficiently operate a PC, MAC, fax, and telephone * Prolonged periods of sitting at a desk and working on a computer * Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. * Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead * Occasionally lift and/or move, push, and pull up to 25 pounds. * This position requires travel to multiple locations. Travel percentage: 25% Qualifications * Should possess strong analysis abilities, creative thinking and ability to problem solve on an organization-wide basis. * Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint) * Must have strong written and verbal communication skills, including customer service focus in working with all internal organizational levels and external contacts. * Must be highly collaborative within a team environment. * Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously within tight department metrics and deadlines. Mandatory Requirements * Background Screening – Employment is contingent upon the successful completion of a criminal background check. * Drug and Alcohol Testing – Candidates must pass pre-employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy. * Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record. * Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the United States. * Compliance with Company Policies – All employees must comply with company policies, including safety, confidentiality, and conduct standards. Physical, Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Work Environment The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

Responsibilities

The Front Desk Lead manages the headquarters' reception, greeting visitors and coordinating donor outreach and donation pickups. They provide administrative support to the Director of Development and oversee front desk staff and volunteers.