Front Desk Lead at TOMORROW HIRE

Arlington, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

22.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Multitasking, EHR/EMR Systems, Microsoft Office, Problem-Solving, Organization, Confidentiality, Leadership, Training, Mentoring, Patient Experience, Office Protocols, De-escalation, Inbound Calls, Check-In Process

Industry

Staffing and Recruiting

Description

Location: Arlington, VA 22203 Schedule: Full-time (40 hours/week) Hours: Monday-Friday 8:00AM - 5:00 PM Compensation: $18 - $22 per hour (based on experience) Overview We are seeking a friendly, highly organized Front Desk Lead to join our well-established OB/GYN practice in Arlington, Virginia (22203). This is a patient-facing leadership role and the first point of contact for patients. The Front Desk Lead supports daily front desk operations, ensures a smooth check-in experience, and helps maintain a professional, efficient, and welcoming environment. Key Responsibilities Patient Experience (Greet + Check-In) Greet and assist patients upon arrival, ensuring a warm, professional experience. Lead the patient check-in process, including guiding patients through kiosk check-in (if applicable) and addressing basic office questions. Serve as a calm, supportive presence in the waiting area and help de-escalate concerns when needed. Phones & Communication (Calls) Manage inbound calls, voicemails, and patient messages, routing requests to the appropriate clinical or administrative team members. Support timely and courteous communication to maintain a high standard of patient service. Front Desk Operations (Lead Responsibilities) Act as the day-to-day point person for the front desk workflow, helping keep operations organized and running smoothly. Assist with training, mentoring, and supporting front desk staff as needed. Ensure adherence to office protocols, including patient flow, scheduling standards, and confidentiality practices. Requirements Minimum Qualifications Minimum of five (5) years of experience in a medical office or healthcare administrative setting. Strong communication, customer service, and multitasking skills in a fast-paced, patient-facing environment. Proficiency with computers, EHR/EMR systems, and Microsoft Office. Ability to maintain confidentiality, handle sensitive situations professionally, and de-escalate when needed. Detail-oriented with strong problem-solving and organization skills. Must be able to reliably commute to Arlington, VA 22203. Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Preferred Qualifications Bilingual in English and Spanish. Prior OB/GYN or women’s health experience. Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Paid time off

Responsibilities

The Front Desk Lead is responsible for managing daily front desk operations and ensuring a smooth check-in experience for patients. This includes greeting patients, managing calls, and leading the front desk staff.