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Front desk Manager at 24-7 Hotel Management

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

40000.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Coaching, Guest Service, Front Office Operations, Scheduling, Payroll Management, Conflict Resolution, Revenue Optimization, Upselling, Problem Solving, Multitasking, Communication

Industry

Hospitality

Description

Benefits: Free uniforms Paid time off Training & development Bonus based on performance Competitive salary Employee discounts Free food & snacks Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a motivated, organized, and customer-focused Front Desk Manager to lead our front office team and ensure every guest receives outstanding service from check-in to check-out. Responsibilities Lead, train, coach, and motivate the front desk team. Ensure exceptional guest service and promptly resolve guest concerns. Oversee daily front office operations, including check-ins, check-outs, and reservations. Manage scheduling, payroll, and staffing levels. Monitor guest satisfaction scores and implement improvements. Ensure compliance with brand standards and hotel policies. Handle cash, credit card transactions, and daily audit procedures. Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth hotel operations. Assist with revenue optimization by maximizing room sales and upselling opportunities. Maintain a professional, welcoming, and positive work environment. Qualifications Minimum 2 years of hotel front desk experience. At least 1 year in a supervisory or management role preferred. Experience with hotel PMS systems (SkyTouch, Opera, Choice Advantage, or similar). Strong leadership, communication, and problem-solving skills. Ability to multitask in a fast-paced environment. Excellent customer service and conflict-resolution skills. Flexible schedule, including evenings, weekends, and holidays. What We Offer Competitive pay Paid time off Health, dental, and vision benefits (if applicable) Employee hotel discounts Career growth opportunities Supportive and team-oriented work environment

Responsibilities

Lead and motivate the front office team to ensure exceptional guest experiences from check-in to check-out. Oversee daily operations, including reservations, payroll, and coordination with other hotel departments to optimize revenue.