FAIRFIELD INN & SUITES BY MARRIOTT MONTREAL

Our modern hotel provides an unparalleled location near Old Montreal, Canadas most notable destinations, including the Port of Montreal, Gay Village, China Town and Université du Quebec a Montreal.

• Demonstrates what it means to be a ‘Guest Services Champion’ for the role modelling welcoming hospitality and exemplifying excellence in service for the Guest Services team
• Resolves customer complaints; assists customers in all inquiries concerning hotel services, hours of operations, in-house events, directions, etc.
• Work in complete unison with Front Office and Reservations teams to deliver a “Best in Class” arrival/departure experiences and unique service experiences for all guests during their stay
• Always maintains a sense of lobby presence and guest assistance, supporting the Front Office and acting as a Lobby Ambassador
• Owns full departmental cycle recruitment efforts such as conducting interviews, hiring, and departmental onboarding