We are looking for an energetic, genuine individual who thrives on authentic interactions with all types of guests and has a passion for leading and motivating a team to be their best. As the the Front Desk Manager you will oversee the Front Desk operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation.

Duties will include:

• Provides services that are above and beyond for customer satisfaction and retention
• Manages day-to-day operations.
• Understands employee positions well enough to perform duties in employees’ absence.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest concerns and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises on-going training initiatives and conducts training when appropriate.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains high visibility in public areas during peak times.
• Understands and can implement all emergency plans
• Performs Front Desk duties in high demand times
• Acts as Manager on Duty when required

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Vision care

Experience:

• Guest services: 2 years (preferred)

Work Location: In perso

• Provides services that are above and beyond for customer satisfaction and retention
• Manages day-to-day operations.
• Understands employee positions well enough to perform duties in employees’ absence.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest concerns and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises on-going training initiatives and conducts training when appropriate.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains high visibility in public areas during peak times.
• Understands and can implement all emergency plans
• Performs Front Desk duties in high demand times
• Acts as Manager on Duty when require