REQUIREMENTS:

• Minimum 2–4 years of supervisory experience in front desk/customer service roles, preferably in a multi-branch setup.
• Valid UAE driving license is mandatory.
• Strong communication, leadership, and organizational skills.
• Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
• Knowledge of customer service systems, scheduling tools, and reporting processes.
• Willingness to travel frequently within the UAE.
  Job Type: Full-tim

ABOUT THE ROLE:

We are seeking an experienced and dynamic Front Desk Supervisor to oversee the performance and coordination of Front Desk staff across 25+ branches. This role requires strong leadership, the ability to travel between branches, and a passion for delivering exceptional customer service.

KEY RESPONSIBILITIES:

• Supervise and manage all Front Desk employees (FDWs) across branches.
• Conduct regular branch visits to ensure adherence to company standards, customer service protocols, and front desk SOPs.
• Train new FD staff and conduct periodic refresher training to ensure service excellence.
• Address escalated customer service issues and ensure prompt resolution.
• Monitor attendance, grooming, punctuality, and overall performance of FD staff.
• Coordinate scheduling, leave planning, and branch coverage for FD teams.
• Assist with recruitment, onboarding, and evaluation of front desk staff.
• Ensure all front desks are well-organized, fully equipped, and aligned with brand image.
• Work closely with the Operations and HR teams to implement improvements and manage branch-specific needs.