SKILLS - QUALIFICATIONS:

Education/Training:

• Associates degree in business, sales, marketing, real estate, communications or related field;bachelor’s degree a plus
• 1-2 years’customer service experience in resort, real estate or retail environments deliveringexceptional customer service
• Superior administrative and computer skills a must. Proficient in Microsoft Office.
• Detail-oriented and organized
• Strong written and verbal communication skills; friendly, service-oriented with exceptional people skills.
• Responsible and able to work independently. Ability to multi-task and be able to handle high level of distractions; conflict resolution abilities.
• Flexibility in work hours and schedule; job requires working some weekends
• Attendance –Regular and predictable (REQUIRED)

Experience/Knowledge/Abilities:

• High energy level and great communication skills are a must.
• Professional phone skills.
• Working knowledge of Windows, Microsoft Office Suite, Internet-based applications and CRMexperience helpful, as is the ability to learn new software.
• Ability to work a flexible schedule, including some weekends.
• Demonstrated writing ability
• Real estate industry experience a plus

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

I-OS1

LI-SC

• Understand and effectively communicate the community brand at all touch points. Consistently tell the story of Pecan Square’s brand, vision, amenities, homebuilders and product, future development activity, school district, location, and the developer, Hillwood Communities.
• Serve as the greeter to prospects, Realtors, and residents in The Greeting House and co-working space.
• Capture visitor information, provide tours, distribute marketing materials, answer calls, assist with lifestyle events, and aid homebuilder sales teams.
• Guide the prospect and Realtor experience to ensure wants and needs are met or exceeded.
• Track and maintain prospect and Realtor information, foot traffic and prospect reports.
• Assist in the planning and execution of on-site events for prospects and Realtors.
• Open, maintain, and close the Greeting House according to procedures on assigned schedule, order co-working space supplies, maintain marketing materials and promotional items inventories, and notify food and beverage vendor of any issues with supplies or equipment.
• Perform administrative functions as needed, including special projects, presentations, emails, and Realtor program follow-up, assisting the Marketing Manager, and the HOA Team.
• Assist the Marketing Team and HOA Team with builder relations, community relations, and Realtor relations to include basic communications, meetings and events.
• Communicate community and HOA benefits, amenities, and events to residents, guests and Realtors.
• Conduct follow-up calls and emails to prospects and Realtors to promote home sales and lead match backs to gauge marketing program effectiveness.
• Assist with lifestyle/guest mobile app content and social media posts and reviews
• Respond to phone calls and emails from the website
• Book conference and meeting set ups
• Assist in various community technology platforms