Front Desk Manager at Hilton

Beşiktaş, Marmara Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Management, Front Desk Management, Customer Service, Leadership, Interpersonal Skills, Communication Skills, Sales Capabilities, Team Development, IT Proficiency, Commercial Awareness, Training, Problem Solving, Flexibility, Knowledge of Local Area, Policy Compliance, Performance Management

Industry

Hospitality

Description

DoubleTree by Hilton İstanbul Maçka will open its doors in early 2026. We are looking for the Front Desk Manager for this unique property. What will I be doing? As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Desk Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Desk Manager experience in the hotel High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Commitment to delivering a high level of customer service Flexibility to respond to a variety of work situations It is mandatory to be proficient in both written and verbal English It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with OnQ Property Management Systems A degree, diploma, or equivalent in hotel management Experience in hotel openings What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

The Front Desk Manager will oversee the Front Office Team, ensuring high standards of guest satisfaction and operational efficiency. Responsibilities include managing team performance, training, and maintaining communication with all hotel departments.