JOB SUMMARY

We are seeking a dedicated and detail-oriented Front Desk Manager to join our hospitality team. This role is crucial in ensuring that our guests receive exceptional service during their stay. The ideal candidate will be responsible for managing front desk operations during the night shift, performing night audits, and providing outstanding guest services in a resort or hotel environment.

SKILLS

• Strong background in guest services within the hospitality industry, preferably in a hotel or resort setting.
• Experience with night audit processes is highly desirable.
• Proficient in hospitality management practices and customer service excellence.
• Familiarity with phone systems and effective phone etiquette to manage incoming calls professionally.
• Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
• Ability to work independently during night shifts while maintaining attention to detail.
• Strong organizational skills to manage multiple tasks efficiently in a fast-paced environment.
  Join our team as a Front Desk Manager where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.
  Job Types: Full-time, Part-time
  Pay: $36,000.00 - $39,000.00 per year

Benefits:

• Employee discount
• Health insurance

Work Location: In perso

• Assist the General Manager/Assistant Manager in his day-to-day operations.

Monitor the Guest feedback on Trip advisor, OTA’s etc. and hotels GSTS and RSTS surveys

• Assigns duties to HOD’s and observers performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and HOD’s.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.
• Greet and check-in guests with a warm and welcoming demeanor.
• Handle guest inquiries and resolve any issues promptly and efficiently.
• Perform night audit procedures, including balancing accounts and preparing daily reports.
• Manage phone systems, ensuring all calls are answered with professionalism and courtesy.
• Maintain accurate records of guest transactions and ensure all data is entered correctly into the hotel management system.
• Assist with administrative tasks as needed, including filing and organizing documentation.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Collaborate with other departments to enhance guest experiences and promote hotel services.