Front Desk Manager at IDILIQ Group

Kissimmee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Managerial Experience, Guest Service, Cash Handling, Communication Skills, Problem Solving, Multitasking, Interpersonal Skills, Administrative Skills, Bilingual, Hospitality Knowledge, Team Leadership, Scheduling, Attention to Detail, Time Management, Flexibility, Customer Complaint Resolution

Industry

Hospitality

Description

Description IDILIQ Hotels & Resorts is an outstanding portfolio of 14 branded residence resorts in some of the most sought-after destinations in the UK, Tenerife, Costa del Sol, Florida, Austria, and Turkey, near to breath-taking beaches, snow-capped mountains, the best theme parks, and pristine golf courses. A successful candidate for the Front Desk Manager position will be welcoming, efficient, professional, and have a minimum of 2 years Managerial experience at a hotel or resort. A flexible schedule is required. Responsibilities: · Oversee Front Desk agents and operations, including guest check in and check out; while ensuring overall excellent guest service. · Welcome guests in a friendly, prompt, and professional manner. · Follow company procedures and management directions, and represents the company in a professional and positive manner · Ensure all agents are trained on the highest standards · Respond to guest inquiries and resolve customer complaints in a timely and effective manner. · Ensure all cash handling procedures are followed · Process all payments according to established procedures. · Constantly communicate with other team members in fast paced environment · Responsible for the scheduling of Front desk staff. Including, checking future planned absences, planning coverage, and ensuring overtime is provided when necessary · Register guests, issue house keys, and provide information on the resort amenities and activities. · Promptly and courteously answer phones · Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to: posting all charges, completing deposit and other reports, preparing deposits, and counting/securing assigned bank. · Communicate any outstanding guest requests or issues to appropriate departments (i.e.: management, maintenance, housekeeping departments) the may require additional monitoring or follow-up. · Respond appropriately to guest complaints · Make appropriate service recovery gestures to ensure complete guest satisfaction. · Book guest reservations for individuals that are requested from within the Resort · Effectively and efficiently communicate any cancellations or changes with the Reservations department. · Lead, monitor, motivate and inspire the Front Desk team, providing guidance and support. Requirements Requirements: Computer proficiency with the ability to utilize MS Outlook, Word and Excel Bilingual a plus (English/Spanish) Must be able to multitask and to handle high volume business Excellent interpersonal, administrative, telephone and other communications skills Ability to stand for 8+ hours. Physical presence at the job site is essential to perform duties Able to operate typical office equipment, such as computers, phone system, fax, copier & scanner, reservations and POS systems An ability to think logically and solve problems with a proven track record of prioritizing and organizing their time Flexible with regards to assigned tasks and able to work under own initiative as well as part of a team Knowing how to work under pressure to meet company’s deadlines Must have knowledge and background in hospitality Ability to manage a large, diverse workforce. Good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers. Must have a reliable source of transportation Bi-lingual candidates will be given preference

Responsibilities

The Front Desk Manager oversees front desk operations, ensuring excellent guest service during check-in and check-out. They are responsible for training staff, resolving guest complaints, and managing scheduling and cash handling procedures.