Front Desk Manager at Sage Hospitality

Sonoma, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

75000.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Registration, Check Out Procedures, Telephone Service, Cash Handling, Performance Evaluations, Discipline, Terminations, Guest Service Coordination, Guest Transportation, Customer Service, Complaint Resolution, Emergency Procedures, Hiring, Training, Mathematical Aptitude, Computerized Cash Register Systems

Industry

Hospitality

Description

Why us? Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product — be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends. Job Overview The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents. Responsibilities Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner. Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. Coordinate activities and foster good relations with our valet and taxi services. Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets. Ensure all Front Desk Associate duties are completed daily. Qualifications Education/Formal Training High School diploma or equivalent Experience Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Knowledge/Skills Requires working knowledge of guest services and hotel services, policies or operations. Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read written forms of communication and monochrome computer screen. Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation. Salary USD $72,000.00 - USD $75,000.00 /Yr.

Responsibilities

The Front Desk Manager oversees the daily operations of the Front Desk, serving as the primary contact for guests and other hotel departments to ensure efficient registration, check-out, and telephone service. This role also involves assisting with the hiring and training of Front Desk Agents and ensuring all established policies and procedures are followed.