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Front Desk Manager at Spartan Fitness
Portland, Maine, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team leadership, Customer service, Staff scheduling, Conflict resolution, Hotel PMS systems, Operational planning, Reporting, Brand standards compliance

Industry

Description
Description DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth. We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance. Key Responsibilities: Supervise, train, and support front desk team members Deliver exceptional guest service and resolve guest concerns Manage staff scheduling and shift coverage Oversee check-in and check-out operations Monitor reservations, occupancy, and revenue opportunities Ensure compliance with hotel policies and brand standards Coordinate with housekeeping and maintenance for room readiness Prepare reports and assist with operational planning Qualifications: Previous hotel front desk or hospitality management experience preferred Strong leadership and communication skills Excellent customer service abilities Experience with hotel PMS systems preferred Flexible schedule, including evenings, weekends, and holidays Benefits: Competitive salary (based on experience) Health, dental, and vision insurance Paid time off Employee discounts at Hilton Hotels & Resorts properties Career growth opportunities EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
The Front Desk Manager is responsible for supervising front office operations, training staff, and ensuring exceptional guest service. They also manage scheduling, monitor hotel performance metrics, and coordinate with other departments to maintain operational standards.