Front Desk Manager at Spinnaker Resorts

Ormond Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Staff Supervision, Performance Management, Scheduling, Training, Budget Monitoring, Payroll Processing, Customer Service, Inventory Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, HotSOS, SPI Systems, Kipsu, Financial Reporting

Industry

Hospitality

Description

WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible. Click here [https://spinnakerresorts.com/home/spinnaker-careers/]to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team? JOB DESCRIPTION SUMMARY: Directly manage all aspects of the Ormond Beach Front Desk Department. This is achieved by planning, coordinating and overseeing the Front Desk staff in daily operations. DUTIES AND RESPONSIBILITIES: * Responsible for the daily operations of the Front Desk department. * Work cooperatively with other department managers and supervisors. * Hire, train, conduct review performances, coach and discipline Front Desk personnel. * Maintain schedules of front desk personnel. * Coordinate vacation and PTO time of front desk personnel without negatively impacting operations * Train all new Front Desk personnel. * Continually train all existing front desk personnel and supervisors. * Ensure proper uniform standards are met. * Write and/or continually update standard operating procedures within the Front Desk Quick Reference Guide. * Work with Front Desk staff on an ongoing basis in order to evaluate staff and maintain on-going training. * Delegate tasks as necessary to front desk personnel and supervisors. * Help the team prepare for check-in of guests which include: multiple stay requests and special requests. * Oversee Front Desk usage of Kipsu, ensuring goals are set and responds to Mid-Stay Checks that request a manager. * Review upcoming reservations to ensure expectations are met. * Ensure all guest issues are forwarded to the correct department specializing in the area of guests’ concern. * Relay critical information to the Senior General Manager and Assistant General Managers. * Continuously implement front desk projects as an effort to continually improve operations and the guest experience * Review reservation booking reports (currently the Booking Activity Report) to ensure accurate coding and Owner expectations are being met. * When requested, assist the Senior General Manager or Assistant General Managers. * Maintain inventory and order Front Desk supplies, including office supplies and print materials. * Troubleshoot HotSOS and SPI systems. * Monitor daily Guest and City Ledger Reports to ensure all folios are free of errors; make corrections as necessary. * Maintain Petty Cash and prepare bank deposits for all cash transactions and vendor payments. * Process payroll. * Retain an assigned cell phone to be accessible to staff. * Prepare daily, weekly, and monthly reports. * Monitor operating budget. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * High School Diploma * Experience in front desk operations in hotel or timeshare industry * Supervisory Experience * Above average written and verbal skills * Computer: Proficient in Word, Excel, Outlook * Must be available to work Saturday and Sunday * Ability to be on feet for an extended period of time * Be available to work over 40 to 45 hours a week, depending on business levels OPTIONAL SKILLS A PLUS: * Proficient in SPI BENEFITS (if eligible) * Weekly Pay and Direct Deposit * Health Insurance (Medical/Vision/Dental) * Company-Paid Life Insurance * Paid Time Off (PTO) Program * Paid Vacation and Holiday Pay * 401 (K) Retirement Plan with a Company Match (based on eligibility) * Employee Wellness Programs * Fitness Center Reimbursement * Ongoing Professional Development Opportunities * Employee Family & Friends Discounted Stays * Various Employee Discounts (Local Businesses and National Retailers) * Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) * Company-Supplied Uniforms and Equipment (Applicable Positions) * Flexible Work Schedules

Responsibilities

Directly manage all aspects of the Ormond Beach Front Desk Department, including planning and overseeing daily operations. Responsibilities include hiring, training, and coaching staff while ensuring a high-quality guest experience.