Front Desk Manager at Stealth Start-up (Mobility, Berlin)

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service Management, Night Audit, Staff Training, Conflict Resolution, Revenue Forecasting, Financial Auditing, Team Leadership, Customer Satisfaction, Recruitment, Inventory Management, Marsha, Marriott PMS, MS Office, Upselling, Hospitality Management, Administrative Processes

Industry

Real Estate

Description

FRONT DESK MANAGER Location: Phoenix, AZ 85008 JOB OVERVIEW We are seeking a highly organized and customer-focused Front Desk Manager to oversee the daily operations of our front desk at the Marriott Phoenix, Airport. The ideal candidate will ensure a smooth and welcoming experience for all guests and visitors, manage front desk staff, and maintain efficient administrative processes. JOB DESCRIPTION: THE ASSISTANT FRONT OFFICE MANAGER IS A RESPONSIBLE FOR SUPPORTING THE MANAGEMENT AND OPERATIONS OF FRONT OFFICE AND RESPECTIVE STAFF. THE MANAGER IS RESPONSIBLE FOR LODGING OPERATIONS DURING THEIR SHIFT, RECONCILING LODGING INVENTORY ISSUES THAT ARISE AND RESOLVING LODGING TYPE CONFLICTS AND/OR OVERSELLS, MANAGING GUEST’S REQUESTS, PREFERENCES AND ASSISTING FRONT LINE STAFF IN DELIVERING HOTEL STANDARDS OF SERVICE. . QUALIFIED CANDIDATES SHOULD POSSESS AT LEAST 2 YEARS FULL SERVICE HOTEL GUEST SERVICE SUPERVISORY AND NIGHT AUDIT EXPERIENCE WITH AN EMPHASIS ON GUEST SERVICE SATISFACTION AND EXCELLENT COMMUNICATION SKILLS. PREVIOUS MARRIOTT EXPERIENCE A PLUS BUT NOT REQUIRED. REQUIREMENTS: ASST FOM DUTIES AND RESPONSIBILITIES: •CUSTOMER SATISFACTION (GUEST FEEDBACK, SOCIAL MEDIA REVIEW). •FINANCIAL PERFORMANCE (UP SELLING, ROOM REVENUE, OPERATION AUDITING). •SHOWING INITIATIVE, PROBLEM SOLVING, STAFF TRAINING, TEAM LEADING. •MANAGES AND MOTIVATES THE FRONT OFFICE TEAM IN ORDER TO PROVIDE A HIGH STANDARD OF SERVICE FOR CUSTOMERS. •WELCOMES GUESTS AND FOSTERS CUSTOMER LOYALTY THROUGH HIS/HER FRIENDLY MANNER. •DEVELOPS HIGH QUALITY RELATIONSHIPS WITH GUESTS THROUGHOUT THEIR STAY. •HANDLES ANY GUEST COMPLAINTS OR CONTENTIOUS ISSUES THAT CANNOT BE SETTLED DIRECTLY BY TEAM MEMBERS AND PROVIDES A FAST SOLUTION. •OVERSEE AND SUPERVISES GUEST ARRIVALS AND DEPARTURES WITH THE FRONT OFFICE EXECUTIVE AND DUTY MANAGERS. •PROVIDE HIGH LEVEL OF CUSTOMER SERVICE AND MAINTAIN A HIGH PROFILE IN THE DAY TO DAY FRONT OFFICE OPERATIONS. •ENSURE THAT PERSONALIZED SERVICE IS OFFERED TO EACH AND EVERY GUEST. •ENSURES THAT THE PRICING POLICY AND INTERNAL AUDIT PROCEDURES ARE DULY APPLIED. •SUPERVISES THE MANAGEMENT OF DEBTORS, GROUP AND INDIVIDUAL GUEST INVOICING AND CASH OPERATIONS. •MONITOR ALL EXECUTIVE FLOOR EXECUTIVES TO ENSURE MAXIMUM GUEST SATISFACTION THROUGH PERSONAL RECOGNITION AND PROMPT CORDIAL ATTENTION FROM ARRIVAL THROUGH DEPARTURE. •REVIEW ARRIVAL LIST FOR ALL ARRIVALS AND VIPS TO CHECK ROOM ALLOCATIONS, AMENITIES AND SPECIAL REQUESTS. •PREPARE ROOM REVENUE AND OCCUPANCY FORECAST TAKE ACTION ON RATE STRATEGIES. •IS INVOLVED IN RECRUITMENT OF NEW TEAM MEMBERS FOR FRONT OFFICE. •INTEGRATES AND TRAINS EMPLOYEES, PROVIDING SUPPORT FOR SKILLS DEVELOPMENT. •ENSURES THAT ALL FRONT DESK EMPLOYEES ARE WELL PRESENTED (UNIFORMS, PERSONAL HYGIENE ETC), AND ALSO PUNCTUAL. •ENSURES THAT THE WORKPLACE REMAINS CLEAN AND TIDY •ENSURE TEAM MEMBERS HAVE CURRENT KNOWLEDGE OF HOTEL PRODUCTS, SERVICES, FACILITIES, EVENTS, PRICING AND POLICIES AND KNOWLEDGE OF THE LOCAL AREA AND EVENTS. •MAKES SURE THAT THE HOTEL'S PRICING POLICY AND SALES PITCHES ARE DULY APPLIED IN ORDER TO OPTIMIZE REVPAR •HAVE A GOOD KNOWLEDGE OF ALL SYSTEMS AND STANDARD OPERATING PROCEDURES OF FRONT OFFICE. •ENSURES THAT GUEST DOCUMENTATION AND INFORMATION IS AVAILABLE AND UP-TO-DATE. •Knowledge of Marsha, Marriott PMS a plus EDUCATION: Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

Responsibilities

Oversee daily front desk operations to ensure a welcoming guest experience and maintain efficient administrative processes. Manage front office staff, handle guest complaints, and optimize room revenue through pricing strategies and upselling.