• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Standing for extended periods
• Large workload

• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Perform front desk duties
• Prepare marketing plans
• Address customers’ complaints or concerns
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Requisition materials and supplies
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Perform same duties as workers supervised