Front Desk Manager at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

55000.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Guest Satisfaction, Complaint Resolution, Hiring, Termination, Budget Maintenance, Payroll Calculation, Training, Development, Emergency Management, Manager On Duty, Night Audit Review, Supervision, Coordination, Evaluation, Interviewing

Industry

Hospitality

Description

Company Description The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description Oversee all front office operations. Assures guest satisfaction with room amenities and service. Resolve guest complaint in an efficient manner by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING: Hiring and termination of all front office personnel Resolve guest complaints Oversee all phacets of front office operation Produce room forecast Maintain operational budget Calculate weekly payroll Oversee training and development of personnel Takes care of all emergency situations on property Act as manager on duty for the resort Review nightly audit to ensure accuracy SUPERVISORY RESPONSIBILITIES Supervise employees in the Front Desk, PBX, and Guest Relations. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45203-WG Lakes Resort and Spa Career Site Category: Customer Service Compensation: USD 55000.00 - USD 55000.00 - yearly

Responsibilities

The role involves overseeing all front office operations, ensuring guest satisfaction with amenities and service, and efficiently resolving guest complaints. Key duties include managing personnel through hiring and termination, producing room forecasts, maintaining the operational budget, and reviewing the nightly audit for accuracy.