Front Desk Monitor, Independence House at ACMH INC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

41600.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Monitoring, Communication, Telephone Operation, Mail Distribution, Emergency Response, Crisis Intervention, Building Evacuation, Record Keeping, Medication Monitoring, Professional Demeanor, Interpersonal Skills, Responsibility

Industry

Mental Health Care

Description

Description Position: Front Desk Monitor, Independence House Reports to: Program Director Location: Manhattan (Washington Heights) Schedule: Thursdays through Mondays (3:00pm-11:00pm) Tasks: Monitors the entry and egress of building residents and guests. Responsible for taking telephone messages for the residents and staff of the building. Responsible for the distribution of resident mail. Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation. Conducts building rounds throughout shift. Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook. Monitors and documents client self-administration of medication, according to program policy and procedures. Report incidents or behavioral changes in residents to on-call staff. Assists with client cooperative meal plan as applicable. Attends training as requested by supervisory staff. Provides front desk coverage at other ACMH residential locations as assigned, based on program needs. Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors. Duties as assigned by supervisor. Requirements High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position. Willingness to cover front desk shifts at multiple ACMH residential locations as needed. Full-Time Salary: $41,600 plus generous benefits Please include a resume, cover letter and contact information for 3 professional references. ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels. For more information, visit our website: www.acmhnyc.org ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.

Responsibilities

The Front Desk Monitor is responsible for managing building access for residents and guests, handling telephone messages, distributing mail, and serving as the first line of defense during emergencies, including calling necessary services and assisting with evacuations. Duties also include conducting building rounds, accurately logging events and observations, and monitoring client self-administration of medication.