Front Desk Monitor, Independence House (FT) at ACMH INC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

43680.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Intervention, Emergency Response, Medication Monitoring, Incident Reporting, Professional Communication, Front Desk Management, Building Security, Resident Relations

Industry

Mental Health Care

Description

Description Position: Front Desk Monitor, Independence House Reports to: Program Director Location: Manhattan (Washington Heights) Schedule: Sundays through Thursdays (7:00am-3:00pm) Tasks: Monitors the entry and egress of building residents and guests. Responsible for taking telephone messages for the residents and staff of the building. Responsible for the distribution of resident mail. Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation. Conducts building rounds throughout shift. Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook. Monitors and documents client self-administration of medication, according to program policy and procedures. Report incidents or behavioral changes in residents to on-call staff. Assists with client cooperative meal plan as applicable. Attends training as requested by supervisory staff. Provides front desk coverage at other ACMH residential locations as assigned, based on program needs. Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors. Duties as assigned by supervisor. Requirements High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position. Willingness to cover front desk shifts at multiple ACMH residential locations as needed. Salary: $43,680 plus generous benefits Please include a resume, cover letter and contact information for 3 professional references. ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels. For more information, visit our website: www.acmhnyc.org ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.

Responsibilities

The Front Desk Monitor manages building access, handles communications, and ensures the safety of residents through rounds and emergency response. Additionally, the role involves documenting resident events and monitoring the self-administration of medication.