Front Desk Monitor at Volunteers of America - Greater New York, Inc.

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polite Manner, Efficient, Firm, Confidentiality, Crisis Intervention, Emergency Procedures, Front Desk Operations, Visitor Assistance

Industry

Non-profit Organizations

Description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program. We are in search of new talent in the following position… Position: Front Desk Monitor The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access. University Family Residence is a transitional family shelter where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/transitional-housing Location: Bronx, NY 10452 Minimum Qualifications: High school diploma or GED preferred. Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. Must be able to perform diverse tasks with ease and maintain confidentiality. Certifications that are required upon hire in accordance with regulatory mandates: Security License Fire Guard (F-02) Certifications that are required within 90 days of hire – VOA will cover the cost: CPR/First Aid Coordinator of Fire Safety & Alarms (F80). Front Desk Monitor Principal Responsibilities: Greet all visitors; assist them directly or announce their arrival to staff or residents. Ensure that all clients sign in and out as required. Route mail and deliveries as required. Handle or assist in crisis intervention. Follow assigned procedures in emergency situations. Conduct rounds at residence as assigned. We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: Medical, Dental, & Vision Coverage Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday And much more! Please note: Benefits for part-time employees may vary. To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Responsibilities

The Front Desk Monitor greets visitors, assists them, and controls front door access. They also handle telephone calls, route deliveries, and assist residents as needed.