Job Ref: VIR1510
Branch: Virgin Hotels Edinburgh
Location: Virgin Hotels Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 03/03/2025
Closing date: 16/04/2025

WHO WE ARE:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• Be the champion of maintaining the Virgin “Tone of Voice,” culture level of standards. Teach the Junction team to also embody the TOV in all guest interactions.
• Training, training, training! And more training! Did we mention you might be training?
• Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc).
• Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES! Agent and Reservations Agent.
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges settling accounts by following accounting procedures.
• Maintain time edits for Junction team and coordinate PTO requests with payroll processing.
• Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Ensure all guest questions requests are completed followed up on while executing fabulous guest service.
• Be creative and think outside the box to create memorable experiences for our guests.
• When needed support Atmosphere and FB departments during night operations
• Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions.