JOB TITLE: FRONT DESK OFFICE ASSISTANT

Location: Bakers Narrows Lodge, Flin Flon, Manitoba
About Us: Nestled in the heart of nature, Bakers Narrows Lodge offers an unforgettable experience for anglers and outdoor enthusiasts alike. Whether guests are fishing, hiking, or simply enjoying the breathtaking views, we aim to provide them with the best hospitality and service. We are currently looking to hire a friendly, organized, and customer-focused individual to join our team as a Front Desk Office Assistant.
Job Description: As a Front Desk Office Assistant at Bakers Narrows Lodge, you will be the first point of contact for our guests. Your role is to ensure a smooth and welcoming check-in and check-out process, provide excellent customer service, and assist with various office tasks to keep the resort running efficiently.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous experience in customer service or office administration is preferred.
• Strong communication and interpersonal skills.
• Basic knowledge of Microsoft Office and hotel reservation systems (experience with Resnexus is a plus).
• Ability to handle multiple tasks at once in a fast-paced environment.
• Friendly, approachable, and positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays, as needed.
• If interested, opportunity to work in other departments as well. Please note in application

• Greet guests with a warm and friendly attitude upon arrival.
• Check guests in and out efficiently, ensuring all paperwork and payments are processed accurately.
• Provide guests with information about lodge amenities, services, and local attractions, including fishing guides, tours, and recreational activities.
• Answer phone calls and respond to email inquiries promptly and professionally.
• Maintain guest reservation system, ensuring accuracy and up-to-date information.
• Assist with guest requests, including providing towels, extra amenities, and booking additional services.
• Handle guest complaints or concerns in a calm and professional manner, escalating when necessary.
• Process payments, balance cash drawer, and maintain accurate records.
• Assist with office administration tasks, including filing, inventory tracking, and other clerical duties.
• Collaborate with other team members to ensure smooth operations and a memorable guest experience.