Front Desk Officer (Billing) at P M Renaissance

Accra, Greater Accra Region, Ghana -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Invoicing, Customer service, Accounting, Data entry, Microsoft Office, Excel, Word, Numerical accuracy, Communication, Interpersonal skills, Time management, Multitasking, Problem-solving, Attention to detail

Industry

Human Resources Services

Description

FRONT DESK OFFICER (BILLING) JOB DESCRIPTION Location: Accra Industry: Healthcare Reports To: Billing Manager Benefits: Private medical insurance Our client is a leading healthcare provider and diagnostic centre committed to delivering high-quality healthcare services, operational excellence, and exceptional patient care. Scope The Front Desk & Billing Officer will be responsible for managing front desk operations, ensuring a professional and welcoming customer experience, managing billing and payment processes, resolving billing queries and maintaining efficient administrative and financial records to support daily operations. Key Responsibilities Manage front desk operations, including customer reception, registration, and appointment coordination. Provide a professional and welcoming experience for all patients and visitors. Prepare accurate bills for outpatient and inpatient services. Generate proforma and final invoices for patients and corporate clients. Verify and review billing information to ensure accuracy and completeness. Ensure all services rendered are properly captured and billed before patient discharge. Receive payments (cash, cheque, or other modes) and issue official receipts. Follow up on outstanding payments and support timely collections. Respond promptly to patient and corporate billing queries and resolve discrepancies. Maintain accurate and up-to-date patient billing and financial records. Liaise with clinical staff to ensure all services are accurately recorded for billing. Ensure proper filing and documentation of invoices and supporting records for audit purposes. Requirements Requirements A bachelor’s degree in Accounting, Business Administration, or any related field. Minimum of 3 years of work experience in a similar role within the healthcare industry. Knowledge of billing and invoicing processes. Ability to multitask and work effectively in a fast-paced environment Strong attention to detail and numerical accuracy. Strong customer service skills. Excellent communication and interpersonal skills. Strong organisational and time management skills. Proficient in the use of Microsoft Office Suite, particularly Excel and Word Competencies Customer-Oriented, Detail-Oriented, Analytical, Problem-Solving.

Responsibilities

The Front Desk & Billing Officer manages front desk operations, including patient reception, registration, and appointment coordination. They are also responsible for preparing accurate bills, processing payments, and resolving billing queries to ensure financial accuracy.