Front Desk Overnight at Planet Fitness

Town of Amherst, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

15.5

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Verbal Communication, Excellent Written Communication, Problem Solving Skills, Customer Service Skills, Team Player, Self-Starter, Strong Work Ethic, Decision-Making Skills, Initiative, Flexibility, Enthusiasm, Energy

Industry

Wellness and Fitness Services

Description

Job Details Job Location: Williamsville - Williamsville, NY Position Type: Part Time Education Level: High School or Equivalent Salary Range: $15.50 - $15.50 Hourly Travel Percentage: Negligible Job Shift: Overnight / Graveyard Job Category: Customer Service Description Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate. Essential Duties and Responsibilities: Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. Anticipate member's needs, respond promptly and acknowledge all members Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. Ability to maintain the cleanliness of the club for up to 50% of the shift. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. Hands-on experience in accepting payments from customers and give change and receipts. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Hours (Initial training hours may vary as well as when the needs of the facility change.) Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday Overnight Hours based on club needs. Skills Excellent verbal and written communication skills Ability to manage multiple responsibilities Solid work ethic with strong decision-making & problem solving skills Self-starter who takes initiative with minimal direction and supervision Comfortable working a flexible rotating schedule Superior customer service skills, preferably in the fitness industry. Team player: ability to work within a team where members depend on each other to get work done. Desire to learn, seek new challenges and take on additional responsibilities Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed Hard working, enthusiastic and energetic! Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications 18 years old or older High School Diploma or Equivalent Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. Benefits Competitive Salary & 401K plan Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions) Paid Time Off benefits (Applicable for Full Time Positions) Free Black Card membership and fun exercise incentives Planet Fitness is an Equal Opportunity Employer Qualifications

Responsibilities

The Overnight Front Desk Associate is responsible for welcoming members, providing efficient customer service, and maintaining the cleanliness of the club. They will also handle payments and resolve customer concerns effectively.