Front Desk Overnight Relief Supervisor PT/FT at Four Seasons Hotels Limited - Turkey

Vejle, Region of Southern Denmark, Denmark -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

29.8

Posted On

28 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Problem-Solving, Customer Service, Communication, Multi-Tasking, Hospitality, Teamwork, Training, Conflict Resolution, Attention to Detail, Time Management, Safety Awareness, Technical Skills, Guest Relations, Operational Knowledge, Bilingual Skills

Industry

Hospitality

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community. Front Desk Overnight Relief Supervisor About the role: The Front Desk Overnight Relief Supervisor will oversee the staff during the overnight shifts and daytime staff as needed. The Front Desk Overnight Relief Supervisor will assist with overseeing the guest and employee experience. They will work closely with the team members from all departments to ensure that standards are being met. The Front Desk Overnight Relief Supervisor responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position is expected to be on shift four days per week for ten hours per day, depending on operational demands. What you will do: Supervise the activities at the Front Office during daytime and overnight shifts. Assist management team with training and providing feedback to team when needed. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. Acts in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Assists with responsibilities and duties as required throughout the hotel. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Works closely with Security and Engineering Staff to handle any guest emergency or safety concerns. What you bring: Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred. Knowledge of hotel operating systems and experience with Opera preferred. Ability to multi-task in a high volume and demanding environment. Strong leadership skills and the ability to lead a small team. Strong problem-solving skills, ability to handle difficult situations and guests. Valid Driver’s License required and clean driving record. Ability to remain calm during challenging situations. This role has direct contact with guests and as such, good communication skills are a necessity. Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish a plus. What we offer: Wage is $29.80 per hour + Commission and Upsell Incentive Winter Season Lifestyle Benefit Merchant Pass Available 401k participation with company matching program Competitive Benefits: Medical, Dental and Life Insurance Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Employee Cafeteria available for meals Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours: This can be a part-time or full-time position. A successful candidate will have the ability to work afternoon and overnight shifts, weekends, and holidays. Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us: http://fourseasons.com/vail/phots-and-videos// We Are Four Seasons Video http://jobs.fourseasons.com/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Front Desk Overnight Relief Supervisor will oversee staff during overnight shifts and assist with guest and employee experiences. They will resolve customer complaints and ensure that all hotel standards are met.