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Front Desk/Patient Service Rep at University Physicians' Association
Knoxville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Check-in/Check-out, Phone Etiquette, Customer Service, Insurance Verification, Electronic Health Records, Patient Scheduling, Clerical Duties, Medical Billing Knowledge, Data Entry, Document Scanning

Industry

Hospitals and Health Care

Description
Description University Physicians Association is seeking qualified applicants for a full-time Front Desk/Patient Service Rep for a busy medical office located within the University of Tennessee Medical Center. This person will assist with check-in/check-out as well as being cross trained for office phones and general clerical duties. Job duties include Greet patients in friendly and timely manner Requires good phone etiquette and customer service skills Ensure that patients complete necessary forms required for the electronic health record and billing office Maintain spreadsheets with patient demographic and insurance information; verifies insurance eligibility and collects co-pays Ensures good patient flow through practice by timely processing of patients as they arrive at front office Answer patient inquiries regarding patient registration information or billing questions Refers patient inquiries regarding medical care or treatment to medical assistant or physician Schedules patients with appropriate physician Document scanning, faxing, documenting into electronic health record Other duties as assigned Schedule Full-time Monday–Friday, 8:00 AM – 4:30 PM No evenings or weekends Why Join UPA? We value our team members and are proud to offer a comprehensive benefits package, including: Generous PTO, Paid Holidays and Sick Leave Medical, Dental, and Vision Insurance Short-Term & Long-Term Disability Life Insurance 401(k) with company match and immediate vesting And more! Requirements Must have at least 6-months to 1-year of previous medical office experience.
Responsibilities
The role involves managing patient check-in and check-out processes, including insurance verification and co-pay collection. Additionally, the representative handles office phones, schedules appointments, and maintains electronic health records.