Front Desk - PT Hampton Inn & Suites - Thomaston, ME at MAINE COURSE HOSPITALITY GROUP

Thomaston, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

20.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Problem-Solving, Decision-Making, Attention To Detail, Organizational Skills, Multitasking, Cash Handling, Reservation Management, Guest Relations, Professionalism

Industry

Hospitality

Description

Description Are you naturally a Friendly, Helpful person? Do you want to make a positive Impact each day? Being a member of our Front Desk Team is the place for you! Create a memorable stay from reservation to check-out, and help guests enjoy the area with your personal recommendations. Our hotel is looking for a friendly and professional front desk agent who can provide excellent customer service to our guests. The ideal candidate will have a positive attitude, be a quick learner, and be able to multitask in a fast-paced environment. Front Desk General Responsibilities: Greet guests in a friendly and professional manner Answer phones and respond to guest inquiries or requests Provide information about hotel services, amenities, and local attractions Process payments and handle cash, credit, and debit card Manage the operations of the front desk including check in and check out Assist guests with reservations Manage guest complaints and resolve issues in a timely manner Maintain a clean and organized front desk area Complete daily reports and balance cash drawers Follow all hotel procedures and policies Benefits: Weekly Paycheck 401k plus generous company match Paid Time Off Holiday Pay Health Dental Vision Travel Discounts Company Scholarships for you or your family Career Development Opportunity Our Core Values: Integrity ~ Family ~ Fun ~ Respect Requirements Front Desk Job Requirements Include: - Proven experience in customer service or hospitality preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Strong attention to detail and organizational skills - Ability to work independently and as a team player - Ability to stand for long periods of time and lift up to 25 pounds - Must be reliable and able to work evenings, weekends and holidays

Responsibilities

The role involves creating a memorable guest stay from reservation to check-out by greeting guests professionally, answering inquiries, and providing local recommendations. General duties include managing front desk operations, processing payments, handling complaints, and maintaining the work area.