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Front Desk Reception / Customer Service Representative at William Douglas Property Management
Raleigh, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

20.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Multi-tasking, Microsoft Office, Problem Solving, Resilience, Adaptability, Professionalism

Industry

Real Estate

Description
Job Details Job Location: Raleigh, NC Office - Raleigh, NC 27605 Salary Range: $18.00 - $20.00 We are a fast-growing Association Management company, located in Charlotte, NC. We are seeking highly motivated people who can multi-task across different communication platforms and who have a passion for customer success to join our Homeowner Services team! Responsibilities and Duties: Provide a high level of customer service with courtesy and professionalism Communicate effectively with homeowners via phone, email, or chat Assist homeowners on their account balances and account inquiries Acting as a liaison between community managers and homeowners Perform other duties as requested Requirements: At least 2 years of customer service experience Previous experience in a fast-paced call center environment or similar role Excellent written and verbal communication skills at all levels of the organization Resilient and positive attitude while handling many difficult interactions with homeowners Fast learner that can adapt to complex situations, to best serve the homeowner Proficient in Microsoft Office, including Word, Excel, and Outlook Schedule: Onsite, in Office, Monday to Friday Education: High School diploma or equivalent. Associates degree or above is preferred We offer a competitive salary and comprehensive benefits package! Qualifications
Responsibilities
Provide high-level customer service to homeowners through various communication platforms. Act as a liaison between community managers and homeowners while assisting with account inquiries.