The ideal candidate should have:

• Excellent communication and customer service skills (fluent in English both written and verbally)
• Professional and courteous behaviour in conflict resolution
• Attention to detail and accuracy with efficiency
• Ability to organize and prioritize multiple tasks based on shifting priorities
• Maturity, confidence, and self-awareness
• Ability to exercise tact, discretion, and maintain confidentiality
• Experience with Microsoft Office applications or other related software applications
• Competency in using Google Docs and other application based business tools Experience with medical office online booking and billing software (Jane app preferable) or confidence in learning and adapting to new software programs
• Social media platform savvy (ie. Facebook, Instagram, and Twitter)
• A positive attitude
• Willing to learn, grow, & adap

Who we are:
Actin Physiotherapists and Allied Care is a growing multidisciplinary clinic located in Richmond. We strive to provide a ‘five-star’ experience with high-quality service and personalized care.
Who we are looking for:
We are looking for a Part-time office manager to join our team who is personable, detail-oriented, and excels at customer service. This role is the heartbeat of the clinic helping to ensure high-quality client service at every touch point. Ideally, the successful candidate will have experience working in a multidisciplinary clinic with a ‘can do’ attitude.

The ideal candidate should have:

• Excellent communication and customer service skills (fluent in English both written and verbally)
• Professional and courteous behaviour in conflict resolution
• Attention to detail and accuracy with efficiency
• Ability to organize and prioritize multiple tasks based on shifting priorities
• Maturity, confidence, and self-awareness
• Ability to exercise tact, discretion, and maintain confidentiality
• Experience with Microsoft Office applications or other related software applications
• Competency in using Google Docs and other application based business tools Experience with medical office online booking and billing software (Jane app preferable) or confidence in learning and adapting to new software programs
• Social media platform savvy (ie. Facebook, Instagram, and Twitter)
• A positive attitude
• Willing to learn, grow, & adapt

General Duties:

• Manage the daily operations of the Front Desk to ensure high-quality customer service
• Maintain a strong understanding of clinic services and specialized skill sets of all therapists
• Ensure all incoming calls, emails and in-person inquiries are answered in a polite, respectful and efficient manner
• Manage appointment bookings, cancellations, and appointment follow-ups
• Streamline client intake processes
• Monitor appointment bookings, billing, and clinic performance metrics
• Data entry and electronic scanning of documents
• Ensure client and staff confidentiality
• Oversee inventory and order/receive clinic supplies
• General cleaning/tidying of the clinic
• Invoicing/billing of insurance companies
• Reconcile and balance end of day sales, accounts receivable
• Coordinate scheduling of client service staff
• Train, evaluate, and provide feedback to administrative staff
• Support marketing and promotional activities
• Office cleaning and laundry

What we can offer you:

• A safe, fun and inspiring work environment
• A chance to lead and grow
• Access to gym space outside of working hours

Compensation: Starting at $18.00/hour. Remuneration is negotiable based on experience and proven skill set.
We deliver invaluable care to our clients and expect our Client Services to back that up with a positive, efficient, and streamlined experience.
We thank all applicants for their interest however only those selected for an interview will be contacted.
We can’t wait to meet you!
Job Types: Part-time, Permanent
Pay: $18.00-$20.00 per hour

Benefits:

• Extended health care
• Flexible schedule
• On-site gym
• Store discount

Work Location: In perso