West Michigan Roofing and Construction is one of the fastest growing home exterior construction companies in the state of Michigan. We are a family owned business headquartered in Spring Lake for over 100 years. We are seeking an enthusiastic, strategic thinking person to join our team and grow with us.
We are currently looking for an in house Customer Communication Coordinator / Administrative Assistant to be the “Voice” of our company by setting appointments for our services with potential clients who call, email, and text service requests. Conducting “post completion courtesy calls” to gather client feed back and constantly improve upon a superior customer experience. This person would be working closely with the accounting and finance department to assist with the entry of information into QuickBooks and our CRM system.

Requirements

• Consistently demonstrates our core company values : Hard Working, Integrity and Team Oriented.
• Answering phone calls and emails, scheduling appointments, and handling other clerical duties.
• Strong Verbal/Written communication skills with a commitment to customer service.
• Strong computer skills with knowledge of MS Office Suites and Google Products.
• Proficiency in bookkeeping and basic accounting procedures, Quick Books experience preferred.
• Experience working with a Customer Resource Management software.
• Communication with sales/production teams.
• Strong attention to detail and accuracy.
• Excellent organizational skills.
• Strong analytical skills and problem solving mentality.

*

• The ability to work independently and part of a team.
• The ability to organize, prioritize, and adapt to a sometimes fast paced environment.
• Enjoy working in a collaborative team atmosphere.
• Must demonstrate the ability to multitask and exhibit a cheerful attitude at all times.

Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year

Benefits:

• Paid time off

Work Location: In perso

Please refer the Job description for details