ABOUT US:

We are a professional immigration office dedicated to assisting clients with their immigration needs, providing compassionate guidance and reliable services. We are looking for a friendly, organized, and professional individual to join our team as a Front Desk Receptionist.

REQUIREMENTS:

• Previous experience as a receptionist, front desk associate, or in customer service preferred.
• Familiarity with CRM software and office systems.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills.
• Fluency in English, Hindi, and Punjabi is required.
• Professional demeanor and ability to handle sensitive information with discretion.

• Greet clients and visitors with professionalism and warmth.
• Answer and direct phone calls, emails, and walk-in inquiries.
• Schedule and confirm client appointments.
• Handle client retainer agreements and ensure proper documentation.
• Manage and update client information using a CRM system.
• Closely coordinate with the marketing team and the RCIC (Regulated Canadian Immigration Consultant) to ensure smooth client communication and follow-up.
• Maintain client records and ensure confidentiality of sensitive information.
• Assist with intake forms and provide clients with general office information.
• Manage incoming and outgoing e-mail.
• Support office staff with administrative tasks as needed.