JOB OVERVIEW

We are seeking a friendly and organized Front Desk Receptionist to join our team. In this role, you will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. The ideal candidate will possess strong clerical skills, attention to detail, and the ability to multitask in a fast-paced environment. Previous experience is required (Jane app Preferably)

SKILLS

• Strong organizational skills with the ability to prioritize tasks effectively.
• Experience in a medical office setting is preferred but not required.
• Experience with Jane App is preferred but not required
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as part of a team.
• A proactive approach to problem-solving and multitasking in a busy environment.
  Job Types: Part-time, Permanent
  Pay: $20.00-$22.00 per hour
  Expected hours: 8 – 20 per week

Experience:

• Front desk: 1 year (required)

Work Location: In person
Expected start date: 2025-08-1

• Greet clients and visitors warmly to create a positive first impression
• Answer phone calls, emails, and inquiries professionally and courteously
• Set appointments and maintain an up-to-date office calendar
• Process client payments and track them using Microsoft Excel and Jane software
• Assist with third-party claims for ICBC, MSP, private insurance, and WorkSafeBC
• Upload reports and create invoices in ICBC and WSBC portals
• Prepare copies of patient files for law firms
• Communicate with insurance companies regarding coverage and payments
• Maintain and update electronic records
• Support general facility upkeep by tidying treatment rooms and performing light laundry
• Perform clerical duties including scanning, copying, and faxing
• Contribute to the overall organization and positive atmosphere of the clinic