Full job description

We are looking for a **professional, friendly, and customer-focused Front Desk Receptionist** to join our hotel team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to provide professional service to guests while handling daily front-office operations efficiently. ### Key Responsibilities * Welcome and assist guests in a friendly and professional manner. * Handle guest check-in and check-out procedures. * Manage reservations, bookings, cancellations, and room availability. * Answer telephone calls and respond to guest inquiries. * Handle guest requests and provide information about hotel services. * Process payments and maintain accurate records. * Coordinate with housekeeping and other departments regarding room status and guest requirements. * Handle guest complaints and resolve issues professionally. * Maintain accurate guest and front-office records. * Ensure the reception area is clean, organized, and presentable. * Prepare daily front-office reports when required. * Follow hotel policies and procedures. * Provide excellent customer service throughout the guest's stay. * Perform other front-office duties as assigned by management. ### Requirements * Previous experience in a hotel, front desk, reception, or customer service role is an advantage. * Good communication and interpersonal skills. * Good command of English. * Additional language skills are an advantage. * Basic computer knowledge. * Knowledge of hotel management or reservation systems is an advantage. * Professional, friendly, and presentable personality. * Strong customer-service skills. * Ability to handle guest complaints calmly and professionally. * Good attention to detail and organizational skills. * Ability to work independently and as part of a team. * Willingness to work shifts, weekends, and public holidays. ### Preferred Candidate * Hotel front-office experience is an advantage. * Customer-service experience is an advantage. * Candidates who can join immediately are preferred.

Accommodation will be provided by the company

Pay: AED1,500.00 - AED1,800.00 per month

Work Location: In person

 

 

 

Front Desk Receptionist jobs in Ajman

• Jobs at Baithns Group in Ajman